Customer experience (CX) capabilities are set to play an important role in Southeast Asia’s retail and e-commerce landscape in 2023. A recent Sprinklr study found that social commerce would contribute…
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What do China’s luxury shoppers want in 2023?
Chinese consumers are eager to purchase luxury as a means of social advancement and self-differentiation. They are also highly accustomed to shopping during their travels, with over 70 percent of Chin…
Beating fraudsters at their game: employ a multi-layer security strategy
Consumer buying behaviours have changed dramatically over the past years due to pandemic lockdowns and prolonged movement controls. As online shopping becomes mainstream, fraud has correspondingly mig…
How can businesses tap into consumer psychology during the all-important year-end season?
As we approach year-end, this season is the final push for businesses to end the year on a high note, despite market volatility. Evidence of growth is beginning to appear, […]…
How should retailers improve their customer-centric experiences for online customers in the holiday season?
As the year’s final mega-shopping event concluded, 12.12 saw brands and marketers broadening their revenue streams through customer-centric experiences that provide seamless shopping experiences, as S…
Top 10 under-radar beauty brands to keep an eye on in 2020
Discover the ranking.…
China to account for more than half of luxury growth by 2025
Chinese luxury spending is expected to double to 1.2 trillion renminbi by 2025, delivering 65 percent of growth in the market globally, according to a recent study.…
Why has Zara changed its logo?
Its previously spread-out letters are now overlapping, featuring the four-letter brand in a more tightly keened design.…
The rise of malls: the changing retail landscape in China
Have you ever thought about how many stores open and close in China every day?…
China has big plans for Fitness
China is in the midst of a five-year fitness plan outlined by the government that would, if successful, will see the nation spending 1.5 trillion yuan ($225 billion) on sports and fitness by 2020, wit…