Retail in Asia


Firmenich opens a customer experience studio in China


Firmenich, the Swiss privately-owned fragrance and taste company, announced the opening of its new customer experience studio in Guangzhou, China, continuing its expansion in China.

SEE ALSO : Puig invests in Chinese brand Scent Library

The studio is the company’s first integrated sensorial centre in South China, allowing the Group to respond with agility to local consumer and customer demands for tailored and health-conscious products in this fast-growing market.

“Bringing the Group’s commercial, marketing and creative teams under one roof in Guangzhou, where they can co-create innovative offerings with our customers, gives us a unique position in the all-important Guangdong province after over 30 years of successful China operations,” said Paul Andersson, President, Firmenich China.

Source: Firmenich

“In line with Firmenich China’s Transform 2025 plan that guides our growth strategy, opening a customer-centric facility in Guangzhou reinforces our strong commitment to the country, the economy of Southern China and the fast-growing customer base in the dynamic South,” continued Andersson.

“Firmenich is working with its customers to shape the future of fragrance and the diet transformation of taste and beyond. We are thrilled to see China poised to become a leading consumer market globally, and this centre is a key step to work more closely with our local customers,” commented Emmanuel Butstraen, President, Taste & Beyond.

“Alongside our data-driven consumer insights tailored to unique local needs, we will be very focused on providing best in class innovation for healthier food, including sugar & salt reduction and plant-based products, with authentic and delicious local solutions,” continued Butstraen,

“The new studio epitomises Firmenich’s ‘Positive Perfumery’ ethos underscoring our belief that fragrance has an inherent power to improve quality of life in a meaningful way,” said Ilaria Resta, President, Perfumery.

“China is our strategic market worldwide, and being able to deliver a diverse range of benefits to an even wider base of consumers is an important element of our China expansion strategy,” continued Resta.

Source: Firmenich

Studio Guangzhou joins Firmenich’s network of world-class manufacturing, innovation and creation centres in the country, offering a new level of support to the needs of customers in Southern China. The facility will focus on immersing customers in emerging trends, technologies and smell and taste experiences, grounded in Firmenich’s consumer insights. As a result, customers will be able to co-create tailor-made solutions for the evolving tastes of their consumers, in the form of best-in-class creations and innovations.

SEE ALSO : Salvatore Ferragamo and Inter Parfums sign fragrance agreement

At the opening event, guests were invited on a sensory voyage of discovery via the studio’s Diffusion Booth, its Ideation Lab and on-site evaluation and creation facilities. The interactive, immersive experience enabled the participants to experience Firmenich’s approach to creating highly localised customer journeys, first-hand.