Consumers’ needs are growing and shifting at an unprecedented rate. Brands are developing effective customer experience strategies to increase customer loyalty and satisfaction, a decision that will h…
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Decrypting the Metaverse: Chapter III – The future of offline stores and customer experience
In the third installment in our series, we have discussed with retail experts and brand leaders to understand whether the new digital frontier is a threat or an opportunity for brick-and-mortar stores…
Key takeaways from Elevate 2021: How Asia brands are driving mobile success into 2022
Elevate 2021, the Customer Forum from app experience platform, Airship, that took place in October, featured insights and innovations presented by market-leading analysts and professionals from across…
NGCX Asia Virtual Summit 2021
For the first time, the global leading Next Generation Customer Experience Summit (NGCX) is set to open in Asia on 2-3 June 2021, online.…
IWC partners with Mercedes-Benz to open HAUS in Hong Kong
IWC Schaffhausen’s first-ever concept store has been created in partnership with Mercedes-Benz Hong Kong and will deliver a unique customer experience.…
What makes Shake Shack and Blue Bottle popular in Korea?
When American franchises Shake Shack and Blue Bottle first opened their first stores in Korea in 2016 and 2019, enthusiastic visitors formed long queues to try new burger meals and coffee drinks.…
Luxury Symposium: Where luxury goes next
Don’t miss the 4th edition of the Luxury Symposium on Monday 20 January!…
Luxury Symposium: Where luxury goes next
Don’t miss the 4th edition of the Luxury Symposium on Monday 11 November!…
Klasse14 continues its journey around Hong Kong
Klasse14 announces the opening of a new pop-up store at Fashion Walk, Causeway Bay, Hong Kong.…
Chinese QR payments booming
The QR codes for Chinese mobile payment services have gained popularity on the Korean tourist island over the last couple of years.…