For retailers looking to make sense of what matters to their customers in 2024, there are five trends to prioritise.…
For retailers looking to make sense of what matters to their customers in 2024, there are five trends to prioritise.…
Businesses in Hong Kong are risking 6.5 percent of their revenue, due to poor customer experiences – putting HKD 117 billion in consumer spending at risk in the region, according […]…
Chinese luxury fashion resale platform Plum, also known as Hongbulin, has inked USD 100 million in a series C funding round backed by second-hand trading platform, ZhuanZhuan Group, the company [̷…
Consumers’ needs are growing and shifting at an unprecedented rate. Brands are developing effective customer experience strategies to increase customer loyalty and satisfaction, a decision that will h…
In the third installment in our series, we have discussed with retail experts and brand leaders to understand whether the new digital frontier is a threat or an opportunity for brick-and-mortar stores…
Elevate 2021, the Customer Forum from app experience platform, Airship, that took place in October, featured insights and innovations presented by market-leading analysts and professionals from across…
For the first time, the global leading Next Generation Customer Experience Summit (NGCX) is set to open in Asia on 2-3 June 2021, online.…
IWC Schaffhausen’s first-ever concept store has been created in partnership with Mercedes-Benz Hong Kong and will deliver a unique customer experience.…
When American franchises Shake Shack and Blue Bottle first opened their first stores in Korea in 2016 and 2019, enthusiastic visitors formed long queues to try new burger meals and coffee drinks.…
Don’t miss the 4th edition of the Luxury Symposium on Monday 20 January!…