Malaysia Airlines has seen a big boost in visitor traffic to its e-retail store Temptations since partnering with inflight retail and omnichannel services specialist 3Sixty Duty Free & More.
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The new partnership has seen Temptations taken “to the next level”, the airline said, thanks to an enhanced e-retail shopping experience, coupled with “seamless” integration with the airline’s frequent flyer program, Enrich.
Malaysia Airlines Group Chief Marketing and Customer Experience Officer Lau Yin May said: “We are ecstatic with the way Temptations has been transformed, thanks to our close partnership with 3Sixty. As the world goes through radical changes of opinion, character and habit, we too must evolve as an airline and continuously strive to offer maximum value to all our passengers. With this launch, we have further emphasised our commitment to all our customers, at the same time making Enrich a valuable lifestyle rewards hub on top of being a world-class airline loyalty programme for our members. It is time to get a little gift for yourself or surprise loved ones by having their favourite items via home-delivery service, ensuring that our customers can remain safe and comfortable during this time.”
3Sixty Duty Free Executive Vice President Asia Lee Hwee Ming added: “We are actively collaborating with our airline partners to deliver all-new retail experiences for our customers. We continue to invest in our omnichannel vision and have introduced a new facelift along with the ‘click and redeem service’ for Temptations. We immediately observed a 55% increase in traffic since the launch of the enhanced e-retail site. In the new design, we allow brands to gain prominence on homepage and category pages and by having key brands up front and centre, we will be able to increase the platform’s appeal factor and encourage returning traffic.”
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Temptations features more than 350 products. Users can use a ‘virtual sliding ruler’ to filter items based on their personal criteria. Essential items such as masks and sanitiser are available on the platform alongside a range of Malaysia Airlines exclusive merchandise such as the Pilot Parker plush toy, kebaya pin and more.
(Source: Moodie Davitt Report)