Dada Group, China’s local on-demand delivery and retail platform, announced the launch of its open digital logistics platform, Dada Smart Delivery SaaS System.
Based on Dada Now’s self-developed Smart Logistics System and Big Data Platform, it provides integrated delivery solutions, including operation platform, merchant application, rider application, to empower retail chain brands and delivery service providers to improve their delivery and management efficiency. More than 100 merchants, that operate proprietary delivery teams or need delivery services, have adopted this system to match their omni-channel orders, manage delivery capacity and dispatch orders.
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Dada’s Smart Delivery SaaS System aims to empower delivery service providers, enhance rider stickiness, and accelerate the industry’s digitalisation. Leveraging the crowdsourcing model, it provides integrated delivery solutions including digitalised rider management, smart order recommendation and dispatching for retailers and service providers. To date, the system has established partnerships with multiple chain brands and delivery service providers, including JD Liquor World, Seven Fresh Supermarket, and Liansheng Group.
Unlike traditional e-commerce, on-demand retail requires quicker and better delivery for consumers. It is challenging to manage delivery teams for offline fulfilment and achieve high efficiency. Dada Now identified this anomaly, as most retail chains lack the ability to develop their own delivery management system, and has now launched the SaaS system to accelerate the digitalisation of the on-demand delivery industry.
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After years of development, the scale of users in China’s on-demand delivery market continues to grow and shows little sign of slowing as more as more consumers enjoy the convenience of home-delivery services. A recent iResearch report stated that the open on-demand delivery market in China would have a compound annual average growth rate of 36% from 2020 to 2024. The coming decade will witness exponential growth in the on-demand delivery arena.