Businesses in Hong Kong are risking 6.5 percent of their revenue, due to poor customer experiences – putting HKD 117 billion in consumer spending at risk in the region, according […]…
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Meet the five Asian consumer types redefining retail in 2022
What a difference one year can make. Following the successful release of its inaugural Asia Lifestyle Consumer Profile study in 2021, retail experts Bluebell Group have revealed their second Asia cons…
Are you still on a spreadsheet-style customer database? The change has come
Retailers in the ASEAN region have undergone immense change in the past few years. Nearly overnight, everything is digital, online, multichannel, and omnichannel, as well as the rise of super apps. Wi…
Three e-commerce trends set to dominate in the Year of the Tiger in Southeast Asia
The future of online retail in Singapore is looking bright with e-commerce sales in Asia Pacific tipped to nearly double to S$2.69 trillion (US$2 trillion) by 2025. Read on and discover more key e-com…
2022 Retail Trends: the next generation of shopping experiences
2021 saw us adapt. Digital shopping was the “new norm”. As retailers everywhere were getting on board, it became increasingly difficult to create a point of difference. And, as lockdowns a…
EXCLUSIVE : Best Retail Experience Awardees 2018
Who won Retail in Asia’s Best Retail Experience Award 2018?…
Hong Kong retail sales contract further in February
Hong Kong retail sales contracted further in February following a narrow loss January, according to data released by The Census and Statistics Department (C&SD).…
5 trends for Malaysian e-commerce in 2017
According to a new survey of shoppers from all 14 Malaysian states, five leading e-commerce trends have emerged for the coming year.…
5 retail trends to watch in 2017
According to an article on Smart Company (Australia), 2017 will be the year where customer experience becomes a tangible reality, with a focus on in-store experiences and more personalisation.…