New research by Qualtrics reveals customer service concerns across the retail industry. Findings show that 40% of the time, shoppers in Singapore believe that feedback never reaches the relevant depar…
New research by Qualtrics reveals customer service concerns across the retail industry. Findings show that 40% of the time, shoppers in Singapore believe that feedback never reaches the relevant depar…
With instantaneous reactions becoming the norm, customers expect companies to acknowledge their opinons as quickly as possible. Hence, gathering in-the-moment customer feedback will allow companies to…