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Smartphones drive complaints spike in Australia – Retail in Asia

Retail in Asia

In Trends

Smartphones drive complaints spike in Australia

Complaints about mobile phones to Australia’s telecoms watchdog jumped 9 percent in a year, accounting for two-thirds of all gripes received due to growing smartphone use, a study said Monday. Telecommunications Industry Ombudsman Simon Cohen said there were 122,834 mobile phone complaints in the year to 30 June – an increase of nine percent on the previous year – despite overall grievances dropping 2 percent.