Increasing global prosperity and the pervasiveness of Internet connectivity is changing the way consumers source for and purchase products. Shoppers are no longer subjected to geographical constraints…
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Cosy Coles deal with shop union that left workers worse off under further scrutiny
A cosy deal between supermarket giant Coles and the shop assistants union that would have left tens thousands of workers paid unlawfully low wages is under further scrutiny.
A Fair Work Commission hea…
Toys “R” Us to bid farewell to 13-year-old “senior” executive
On Dec. 31, after a successful three-year tenure, Alex Thorne will call it quits at Toys "R" Us. But he won’t be cashing in his 401K to buy a condo in Boca; he’ll be trying out f…
Expert Opinion: Four steps marketers should take to optimize festive online marketing campaigns
With online shopping so prevalent in today’s retail scape, businesses are now poised to develop marketing strategies around the influx of eyeballs on digital platforms. A recent report has shown…
Expert Opinion: Retailers should adopt balanced approach to keep the world spinning
Shopping – perhaps more properly described as the retail sector – is still the linchpin of most economies. But, it is changing, and changing fast. And the consequences for pure-players tha…
H&M, global union team up to teach labour relations at suppliers
Fashion retailer Hennes & Mauritz said on Tuesday it had agreed with IndustriALL Global Union to jointly train its direct suppliers and their workers in how to improve relations and dialogue betwe…
Expert Opinion: Introducing “loyalty commerce” – helping your loyalty programme work harder
The steady evolution of brand loyalty programmes is ripe for revolution, as e-commerce platforms pave the way for increased value and improved customer experience. Guy Deslandes, E-Commerce Director a…
Expert Opinion: Kick-start your holiday readiness planning now
As we enter the fourth quarter of 2015, the shopping season will be in full bloom once again. Though Hong Kong is known as a "shopping paradise", one cannot deny that the crowded streets hav…
Expert Opinion: RFID and the importance of shrink data to combat theft and losses
Shrinkage is a worldwide phenomena that has serious repurcussions for the retail industry if not checked and solutions put in place. Theft from casual shoplifters and organised crime syndicates is als…
Expert Opinion: Intelligent customer service – the antidote to customer fatigue
Digital promises endless opportunities to enhance the customer journey. Today, businesses can better engage with customers due to a broad range of tech-enabled channels. On the other side of this rela…