Retail in Asia


Omnichat closes funding round and expands into Southeast Asia

Omnichat, Hong Kong-based omni-channel chat commerce solution provider, announced on 27th April that it raised USD1.8 million in Pre-A round funding. The new capital will be used to expand the business to Southeast Asia.

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The funding will finance Omnichat to further expand the business to Southeast Asia’s markets. The first stop will be Singapore, Malaysia and Thailand. The company will scale its partnership network through collaborating with more SEA smart commerce platforms on solutions integration.

“We will also invest more capital to bolster technology and product development on our all-in-one messaging platform, especially the remarketing and Chat & Buy features, realising our mission of converting visitors to customers through chat,” said Alan Chan, Founder & CEO of Omnichat.

The company believes omni-channel retailing will be the megatrends as the spread of COVID-19 accelerated the pace of digitalisation globally. “Marketing automation through chatbots and integration of different touchpoints are becoming increasingly important to deliver a seamless shopping experience to consumers.” Chan added.

Founded in 2017, Omnichat is an omni-channel chat commerce solution provider that facilitates companies to centralise customers’ chats from different instant messaging channels including WhatsApp, Facebook Messenger, Instagram, WeChat, LINE and website live chat, etc. into a single platform for efficiency enhancement. It also comprises an OMO (online-merge-offline) sales sector which pairs with revenue tracking across online and offline channels, contributing the revenue recognition and multi-shop management of brands.

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Achieving 300 percent YoY Annual Recurring Revenue (ARR) growth in the past two consecutive years, the company empowers more than 5,000 companies in Asia including Timberland , Lukfook Jewellery,  Sa Sa, Tom Lee Music, Kipling, Logitech, Eu Yan Sang, etc.