With increase in number of complaints from people buying products online, the Indian Consumer Affairs Ministry is proposing to frame guidelines for protection of consumers’ interest in online shopping.
The Department of Consumer Affairs has been receiving a large number of complaints from consumers making online purchases, Commerce and Industry Minister Nirmala Sitharaman said in a written reply to the Lok Sabha.
She said that a large variety of complaints such as non-delivery, delayed delivery, detective products, fake products, violation of warranty or guarantee are received in the department regularly. "The Ministry of Consumer Affairs is proposing to frame guidelines for protection of consumers’ interest in online shopping," she said.
(Source: Business Standard )