The growing population of ‘silver’ consumers, or those over-65 years old, is driving changes in retail store formats and e-commerce surveys, according to a report by Fung Global Retailer & Technology.
The report ‘The Silver Series IV: retail configuration for seniors’ details some of the retail changes being made to suit retirees, including local, smaller-format stores and e-commerce services with home delivery options.
The world’s population of over-65s will increase from 8 per cent of the total population in 2015 to around 13 per cent in 2035. By that time, people aged over 65 will account for the largest demographic in Japan, South Korea, Western Europe, North American and China, though retailers are already adapting to their needs.
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The report found that older consumers want more simplicity in packaging and labelling, high quality products, and are brand loyal consumers.
Using Japan as an example, the report shows how Lawson, 7/11 and FamilyMart convenience stores have already begun making those changes, with wider aisles, lower shelves and meal delivery services for seniors in areas with older populations.
In terms of e-commerce, the report found that there are a growing portion of over-65s already using e-commerce for food and grocery shopping, with home delivery services increasingly popular.
The challenge will be fore retailers to find the middle ground between serving the smaller, more frequent shipping orders of older consumers with the high cost of delivery.
(Source: Fruit net)