Retail in Asia

In Shops

Chinese online shoppers finding a lot to complain about

Most complaints made by Chinese consumers last year were about online shopping, a report from China’s top legislative body said on Monday.

The number of complaints and disputes related to shopping on the Internet rose sharply and the network has become a breeding ground for counterfeits, the report by a law enforcement team under the Standing Committee of the National People’s Congress said.

In 2014, Chinese industrial and commercial authorities dealt with 78,000 complaints concerning online shopping, up 356.6 percent year-on-year. Of the total of 20,135 cases taken on by consumer associations, 92.3 percent concerned online purchases, the report said.