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Indonesia’s telecom operators struggle to expand e-wallet services

Mobile phone operators may be expanding the number of e-wallet merchants, but strategic positioning of those services is the real key to getting more people to use the facility and move closer toward aspirations for a "cashless society".

Telkomsel, Indonesias largest mobile phone operator, aims to increase the number of people using their e-wallet services by 25 percent this year, or roughly equal to 10 million users. "The number of people using Telkomsel e-money facilities, consisting of T-Cash and Tap-Izzy, has only amounted to 8 million users," Telkomsel spokesman Ricardo Indra told The Jakarta Post.