Retail in Asia

In Trends

Australian customers still hanging up on Vodafone

Vodafone Hutchison Australia’s (VHA) boss has pledged to improve services in an attempt to stop the exodus of customers from the mobile phone company.

VHA lost another 178,000 customers in the first half of its 2012 financial year, reducing its total customer base to 6.8 million.

"These results speak very clearly to a need to refocus on the quality and consistency of the experience we deliver to our customers," CEO Bill Morrow said in a statement on Monday.