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IKEA opens virtual store on Tmall

Tmall IKEA

IKEA and Alibaba announce the opening of the IKEA virtual store on the Alibaba e-commerce platform Tmall.

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The partnership with Alibaba enables IKEA to become more accessible for the many people in China and allows IKEA to test and learn how to meet customers in a new way.

On 10th March, Inter IKEA Systems B.V., owner of the IKEA concept and global franchisor, IKEA Retail China and Alibaba Group Holding Ltd. launch the first virtual IKEA store during a digital signing ceremony via Taobao Live Streaming from IKEA Shanghai Baoshan and Hangzhou Ali Park. The virtual IKEA store on Tmall will offer around 3500 IKEA products and home furnishing solutions.

The virtual IKEA store on Tmall offers Chinese consumers access to IKEA in a new and virtual environment by focusing on how IKEA can improve and support Chinese customers to live a better life at home. The partnership provides an opportunity for IKEA to learn about this new format as a complement to its existing customer meetings. Based on this test IKEA will evaluate if and how third-party platforms fit into IKEA’s channel mix.

In recent years IKEA has been testing new formats and solutions in various markets around the world to increase accessibility to IKEA. Examples of this are the opening of smaller shops, planning studios, IKEA apps, new service solutions and many more. IKEA has also launched e-commerce in more than 50 markets.

“At IKEA we are very proud of our iconic IKEA store, with more than one billion visitors every year worldwide. At the same time we are always curious about how to improve and learn. We are happy about this collaborating with Alibaba. I am convinced that we will learn a lot from this test,” confirms Jon Abrahamsson Ring, Managing Director of Inter IKEA Systems B.V.

“We are continuously exploring how we can make IKEA home furnishing solutions and range more accessible as we want to deliver to the IKEA vision of creating a better everyday life for the many. The launch of the virtual store at Tmall is truly exciting and we believe that it will complement existing sales channels such as our IKEA stores and e-commerce as we come closer to our customers in China,” says Tolga Öncü, Retail Operations Manager, Ingka Group.

“China as a market has shown a strong digital development within a unique and advanced digital environment. We are committed to bringing IKEA closer to the many Chinese consumers both online and offline by offering diverse meeting points which Chinese consumers prefer,” continues Toga.

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“IKEA is the world’s leading home furnishing retailer and loved by many Chinese consumers. It is truly exciting for us to help IKEA explore online channels and to enable more Chinese consumers to purchase IKEA products with greater convenience. The collaboration with IKEA also demonstrates that Tmall continues to be the major platform for international brands’ digital operations and the gateway to China,” said Jiang Fan, president of Tmall and Taobao at Alibaba Group.