British Airways’ home hub T5 has been voted the World’s Best Airport Terminal by airline travellers at the World Airport Awards held at the Passenger Terminal Expo in Vienna.
Organised by independent survey company Skytrax, the awards are based on 12 million customer surveys completed over ten months covering 388 airports.
"Despite initial teething problems when Terminal 5 opened in 2008, it has since become a firm favourite with passengers," said Edward Plaisted of Skytrax. "The architecture, ambience and terminal layout was repeatedly mentioned in the feedback in the survey, as well as the extensive range of shopping and dining options in the departures area."
Kevin McQuillan, British Airways’ Regional General Manager, East Asia said: "it’s wonderful to see Terminal 5 being recognised as the world’s best airport terminal. The award really contributes to our brand promise of providing world-class customer service. Over the next five years British Airways will be investing more than GBP5 billion in new aircraft, smarter cabins, elegant lounges, and new technologies to make life more comfortable in the air and on the ground."
Iberia’s home hub, Terminal 4 at Madrid’s Barajas airport, was voted the fifth best terminal in the world.
Other airport terminals featuring in the top five this year were Singapore Changi Terminal 3, Beijing Capital Airport Terminal 3, and Terminal 2 at San Francisco International Airport.