While the allure of tradition may entice many of China’s elite to purchases luxury watches, many of those customers get more… headaches… than they expect. The World Luxury Association recently released a survey that indicates 46 percent of all China’s complaints about luxury goods are made on behalf of bad timepieces and the poor aftercare even the top brands provide.
The luxury association collected 3,756 complaints on luxury goods in China between 15 March 2011 and 15 March this year. The survey showed that most luxury consumers are not satisfied with the after-sales service for luxury goods and only 16 percent of consumers said their complaints were resolved.
(Source: red luxury)