China’s largest cross-border Tmall Global has announced measures on 13th May, 2022 to help cross-border trade with China, ahead of the 6.18 Mid-Year Shopping Festival.
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The pandemic has hampered trade, causing shipment delays and higher operating costs. Merchants are now allowed to take payments on Tmall Global before users confirm receipt. It also offers new merchants marketing assistance and lower commissions.
Tmall Global is also cooperating with Alibaba’s logistics subsidiary Cainiao Network to ensure reliable and smooth delivery of goods to address supply-chain bottlenecks. Cainiao, for example, will assist in diverting some Shanghai-bound ships to other destinations and securing alternative air routes for cross-border traders.
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Tmall Global will provide merchants who are affected by the logistics delays more time to process client refunds and will relieve them from late shipment fines.