Retail in Asia


AI clerk deployed at Korea’s first unmanned 7-Eleven convenience store

DeepBrain AI, a company specialising in real-time conversational AI Humans, successfully launched 7-Eleven’s AI Kiosk in 2021. A subsidiary of Lotte Group, 7-Eleven’s AI Kiosk includes AI Human technology and additional innovative technologies for use in unmanned convenience stores.

SEE ALSO: Baskin Robbins opens first unmanned ‘flow’ store in Korea

The “AI Clerk” provides promotional information including discounts and newly stocked items, as well as background on the company and technology. With AI Kiosks, the 7-Eleven staff can increase its productivity and focus on essential and timely tasks while customers are getting important information quickly upon entering the stores.

SEE ALSO: Retail sales rise over 11 percent in 2021 in Korea

“We believe AI Humans embedded with video and speech synthesis technology will disrupt many industries, including convenience stores,” said Eric Jang, founder and CEO of DeepBrain AI. “We’re excited to demonstrate this 7-Eleven commercial solution, which is currently in use, to highlight AI’s ability to humanize digital customer service and enhance customer experiences.”