Retail in Asia


Dufry extends Bali contract for six years

Dufry has extended its duty free concession at Bali’s I Gusti Ngurah Rai International Airport for six years, according to The Moodie Davitt Report.

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The new contract embraces a 1,400 square meters increase in retail space, bring the total sales area to over 3,600 square meters. This will allow the introduction of fashion and accessories as new categories, Dufry said.

Dufry has operated at the main Bali gateway, 13km south of Denpasar, since 2013. In pre-pandemic 2019 it welcomed 14 million passengers.

The extended concession includes duty free stores in arrivals and departures. The shops, mainly walk-through concepts, offer a wide assortment of core duty free categories such as perfume & cosmetics, wines & spirits, liquor, tobacco and confectionery, and provide travellers with a distinctive Sense of Place.

Dufry pledged to introduce a “comprehensive” offer of globally renowned fashion and accessory brands presented in 20 dedicated shops, allowing for an attractive positioning of luxury and premium labels.

The fashion and accessories offer will be complemented by a House of Sarinah concept store featuring the best of Indonesian-made and internationally available products from all over the country.

Customers will therefore benefit from a unique selection of fashion and accessories made possible through Dufry’s partnership with PT Sarinah (Persero) and their knowhow of local Indonesian labels, the Swiss travel retailer noted.

“We are very proud to have been awarded the extension at this important Asian tourist destination, which attracts travellers from all over the world,” said Dufry Chief Operating Officer Asia-Pacific Pedro Castro. “We will honour the renewed trust from our partners of [airport authority] Angkasa Pura I and foster the longstanding relationship by providing visitors of Bali International Airport with a further enhanced shopping experience meeting highest international standards and featuring a considerably extended product assortment.”

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I Gusti Ngurah Rai International Airport – Bali Co-General Manager Commercial Aidhil Julian added: “We are glad to have this opportunity to extend our partnership with Dufry. With the reputation of Bali Airport, which has earned a top ten spot among the safest airports in Southeast Asia for COVID-19 health and safety measures in 2021 according to Safe Travel Barometer, we are ready to combine the uniqueness of Bali with global expertise to captivate our passengers’ interest and leave them with an unforgettable shopping experience.”