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Burberry debuts new in-store layout across 14 stores


UK heritage brand Burberry is implementing its “creative vision” across its global distribution network, unveiling new architectural and visual concepts inside several key flagship stores.

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The retail network reflects Burberry’s repositioning in luxury fashion, as part of its multi-year strategy to transform its flagship stores into fully-fledged luxury destinations for wealthy shoppers.

“To ensure the in-store Burberry experience reflects our vision for the brand, we have translated our new creative vision to our stores with a new architectural and visual concept,” said the London-headquartered Burberry.

As a result, 14 Burberry stores have been renovated with the new creative aesthetic including Regent Street and Bond Street in London, 57th Street in New York City, Kerry Centre in Shanghai, and Cheongdam-dong in Seoul.

Inside, contemporary design and heritage style is featured throughout. Externally, Burberry is also making the redesigned brand logo a major feature.

In a bid to enhance the customer experience, around 50 Burberry stores globally have also received a new program to “improve front and back-of-house capabilities.”

Across the wider store network, Burberry also said it has ramped up it sales associate digital tools; rolled out merchandise-led retail associate training programs and held regional retail leadership conferences to “better align skills globally and engage our teams to deliver exemplary luxury service.”

The news comes on an announcement that Burberry will close 38 stores worldwide, as part of a new transformation plan led by CEO Marco Gobbetti to move more upmarket. It failed to disclose which stores would be shuttered.

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For its most recent quarter, Burberry said sales for the year to March 30 remained stable at £2.7 billion, with operating profit down 6% to £438 million.