Retail in Asia

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Armani and Yoox Net-a-Porter announce new joint strategy


Armani and Yoox Net-a-Porter Group announce a new strategic phase in their 20-year relationship.

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The agreement, in place until 2025, will redesign and, over the next two years, develop a revolutionary, digital and integrated shopping experience for customers. It will integrate Armani’s digital stores with their physical boutiques and, leveraging Yoox Net-a-Porter’s global logistics network, will create a seamless connection between Armani’s clients and products, online and offline.

In the current context, and becoming even more apparent following Covid 19, the fashion system must be redesigned, with technology powering a more innovative approach. Technology can enable a direct and personal relationship with the customer, build an understanding of their expectations and provide the widest possibility of choice by integrating physical boutiques and virtual stores.

In line with this, Armani, together with Yoox Net-a-Porter, have set out a strategy to
seamlessly integrate Armani’s physical and digital network. This partnership marks a new chapter that will support more sustainability, transparency and circularity for Armani customers, especially in light of rapidly evolving shopping habits and demands.

This partnership is the next milestone for the established NEXT ERA business model, designed by Yoox Net-a-Porter, which is accelerating further advancements in customer experience through full integration of online and offline worlds. It allows clients to manage their purchases in a flexible way and benefit from the full potential of all channels.

The goal of the NEXT ERA project with Armani is to offer customers access to all available products across both online and offline channels, providing a far more flexible shopping experience. Orders will be processed through the Yoox Net-a-Porter distribution network, as well as from distribution centres and Armani boutiques. Using technology, customers will have full visibility of the season’s entire collections, enabling them to view a wider assortment and shop all available products, whether they are stocked in boutiques or online.

“In the past few months, I have been redesigning the Armani Group’s business model based on a concept that is very dear to me: do less, but better. Mine is an invitation to consume more responsibly, focusing on authenticity and change. In Yoox Net-a-Porter, I have found a partner that allows me to transform this principle in a new multi-channel shopping project where the relationship with the customer is increasingly personal and direct, while e-commerce and boutiques are integrated in a dynamic balance, which will have a positive effect, also on the environment,” said Giorgio Armani, President and CEO Armani Group

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“Armani has always been at the forefront of the world of fashion and luxury and one of the first to have adopted e-commerce with us. After a partnership that has lasted for two decades, we are still both driven by the desire to revolutionize the world of fashion with continuous innovations, as we have done since the first day we started working together,” said Federico Marchetti, Chairman and CEO, Yoox Net-a-Porter Group.