A Harvey Norman franchisee has been fined AUD52,000 (USD36,000) for repeatedly telling customers with new but problem-plagued computers that it couldn’t help them.
The Federal Court found a Harvey Norman store on the Gold Coast breached two sections of consumer law by falsely telling customers with malfunctioning computers that it had no obligation to provide a remedy and couldn’t assist any further without payment.
Under consumer law, products sold in Australia come with a consumer guarantee, meaning they must be of acceptable quality. If not, the retailer must offer a repair, replacement or a refund.